1. Introduction 
1.1. These Terms of Service for the SwiadomyPodpis.pl website define the conditions under which the Operator provides the Service, in accordance with the Polish Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws of 2013, item 1036), including the rules for using the Website, the scope of the Operator's liability, and the complaints procedure (the "Terms of Service").

1.2. By accepting these Terms of Service, the User confirms their agreement to use the Website under the conditions specified herein.

1.3. The Service is provided by the Operator.

2. Definitions 
The following capitalised terms used in these Terms of Service have the meanings set out below:

2.1. Operator - means SANEPACT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at ul. Kościuszki 10, lok. 1, 05-500 Piaseczno, Poland, Tax Identification Number (NIP): 1231568793, National Court Register Number (KRS): 0001137101, email address: kontakt@SwiadomyPodpis.pl;

2.2. Lawyer - means a natural person authorised to provide legal services who performs the service assigned to them through the Operator under their own professional responsibility;

2.3. Terms of Service - means these terms and conditions governing the use of the Website;

2.4. Website - means the website available at https://swiadomypodpis.pl/en/;

2.5. Parties - means the Operator and the User collectively;

2.6. Agreement - means the agreement for the provision of the Service concluded between the User and the Operator, of which these Terms of Service form an integral part. The Agreement also constitutes authorisation for the Operator to enter into a further Assignment agreement with the Lawyer on behalf of the User for the performance of the task covered by the Agreement;

2.7. Service - means the preparation and provision to the User by the Lawyer of:

2.7.1. a legal review (for compliance with Polish law) of a document uploaded by the User to the Website and forwarded to the Lawyer by the Operator under the Agreement, within the scope and under the conditions specified in the Agreement; or

2.7.2. a contract template ordered by the User through the Website or by contacting the Operator directly;

2.8. User - means a person who has read these Terms of Service, decided to use the Website, and completed the steps required by the Service ordering procedure available on the Website, other than a Lawyer or the Operator;

2.9. Assignment - means an order placed by the Operator on behalf of the User and pursuant to the Agreement with the User for:

2.9.1. the Lawyer to review documents provided by the User to the Operator through the Website, within the scope and timeframe specified on the Website, with the results delivered directly by the Lawyer to the User; or

2.9.2. the Lawyer to prepare a contract template ordered by the User through the Website, which the Lawyer will deliver directly to the User.

3. General Provisions 
3.1. The Service is a platform designed to establish a relationship between the User and the Lawyer for the purpose of carrying out an Assignment. The delivery of the review ordered through the Website between the Lawyer and the User takes place outside the Website, by email to the address provided by the User when entering into the Agreement for the provision of the Service.

4. Conclusion and Termination of the Agreement 
4.1. By making payment for the Service, the User confirms that they have read these Terms of Service, accept all their provisions, and enter into the Agreement.

4.2. A User who is a consumer may withdraw from the Agreement without giving any reason until 10:00 a.m. on the scheduled date of Service delivery, provided that the Service has not yet been completed, meaning that the results of the review have not yet been delivered to the User.

4.3. Withdrawal from the Agreement requires sending a withdrawal request to kontakt@SwiadomyPodpis.pl.

4.4. In the event of withdrawal from the Agreement, the Operator shall, no later than 14 days after receiving the withdrawal notice, refund the payments made by the User or provide a statement refusing to recognise the withdrawal, together with the reasons for such refusal.

4.5. The Operator shall issue the refund using the same payment method used by the User, unless the Parties agree on a different refund method.

4.6. The User shall not be entitled to withdraw from the Agreement if the withdrawal period has expired or if the Lawyer has already completed the review of the submitted documents and delivered the results to the User.

5. Conditions of Service Provision 
5.1. The services available through the Website are provided over the Internet and are subject to all limitations associated with its use; 

5.2. As part of the Service, the Operator undertakes to enable the User to access and use the Service. The Operator does not provide the User with the hardware or software necessary to use the Service. 

5.3. The minimum technical requirements for using the Service are as follows: 

5.3.1. For a PC or Mac computer - 1.6 GHz processor, 2 GB RAM, screen resolution of 1280x768, Windows/macOS/Linux operating system, and Chrome/Edge/Safari/Firefox web browser. 

5.3.2. For mobile devices such as smartphones or tablets - 1.6 GHz processor, 2 GB RAM, 4-inch screen, Android/iOS operating system, and Chrome/Safari/Firefox web browser. 

5.4. The Service allows the User to upload documents and provide contact and address details necessary for: 

5.4.1. The Operator to issue, and the User to receive, a sales document, which, in the case of Users who are natural persons, is prepared upon request. 

5.4.2. The Lawyer to carry out the Assignment by delivering its results to the User at the email address provided. 

5.5. Upon completion of the Assignment, the Lawyer shall provide the User with the following information concerning the contract submitted for review: 

5.5.1. A recommendation on whether to enter into the contract. In the case of a negative recommendation, an indication of the minimum conditions that would need to be met for the recommendation to become positive. 

5.5.2. An indication of whether the contract contains provisions that are unfavourable to the User. 

5.5.3. An assessment of whether the contract contains unfair contractual terms in the case of contracts concluded with consumers. If such terms are identified, the Lawyer shall indicate where they appear in the contract and recommend how to address them. 

5.5.4. An assessment of the possibility, timing, and consequences of withdrawing from or terminating the contract. 

5.5.5. Answers to questions submitted by the User when registering the Assignment on the Website. 

5.6. If the User selects the "Corrections to Unfavourable Clauses" add-on, the Lawyer shall additionally provide proposed amendments to contractual provisions that are unfavourable to the User. 

5.7. If the User selects the "Consultation with a Lawyer" add-on, the Lawyer shall offer the User a telephone or email consultation regarding the review covered by the Assignment. The consultation may take place within 30 days from the date on which the Lawyer sends the review to the User. 

5.8. The deadline for delivery of the Service under both the Basic and Extended options is 7:00 p.m. on the next business day following registration of the Assignment on the Website, unless the Parties agree otherwise. 

5.9. The price of the Service for documents containing up to 4,000 characters, including spaces, starts at PLN 250 gross (including VAT). The final price depends on the type and length of the document being reviewed. 

5.10. If the User selects the individual option, the Operator shall send a quote for that option to the email address provided by the User when registering the Assignment, together with a PayU payment link. Making payment constitutes confirmation of the order. The deadline for completing the Assignment is 7:00 p.m. on the next business day following payment, unless the Parties agree otherwise.

5.11. If the User purchases a contract template as part of the Service, the Lawyer shall provide a contract template addressing the requirements specified by the User when registering the Assignment on the Website. The deadline for completing the Assignment is 7:00 p.m. on the next business day following payment, unless the Parties agree otherwise.

5.12. Payment for the Service shall be made by the User to the Operator before the Lawyer begins carrying out the Assignment, using the PayU payment service. 

5.13. Documents submitted through the Website may only consist of the contract and its attachments that are to be reviewed as part of the Service under the Agreement, in accordance with the User's order.

5.14. As part of the preliminary AI review feature, the file uploaded by the User is not stored on the Website. Its content is transmitted once to an artificial intelligence tool operating within Microsoft Azure infrastructure solely for the purpose of generating a summary. Neither the document nor the review results are used to train AI models or for any other purposes. The generated results are provided for informational purposes only and do not constitute legal advice.

6. Rights and Obligations of the Parties 
6.1. The User is required to submit any claims no later than the end of the seventh day following payment by notifying the Operator of such claims via email at kontakt@swiadomypodpis.pl. After this period, the User shall be deemed to have accepted the Service without reservations.

6.2. The User undertakes to use the Service in accordance with applicable law and generally accepted standards of conduct.

7. Operator's Liability 
7.1. The Operator shall be liable for events resulting from the operation of the Website that are attributable to the Operator's fault, in accordance with the general principles of liability set out in the Polish Civil Code.

7.2. The Operator shall not be liable for any damage suffered by the User resulting from:

7.2.1. Improper use of the Service by the User;

7.2.2. Failure of the User's hardware;

7.2.3. The operation of software installed on the User's hardware;

7.2.4. The operation of computer viruses;

7.2.5. The User's violation of applicable law or these Terms of Service;

7.2.6. Events caused by force majeure;

7.2.7. Interruptions in the operation of the Website or Service;

7.2.8. Acts or omissions of Lawyers. In this respect, liability shall rest directly with the Lawyer, in accordance with the principles and scope established by the provisions governing contracts of mandate and the regulations governing the professional liability of persons providing legal services.

7.3. The Operator shall be liable only for actual damage suffered by the User. In particular, the Operator shall not be liable for any loss of anticipated profits or benefits suffered by the User. 

8. Complaints 
8.1. The User is entitled to submit a complaint regarding the manner in which the Operator provides the Service within 7 days from the date of placing the order;

8.2. To submit a complaint concerning the Operator's failure to perform or improper performance of the Service through the Website, the User must send an email to kontakt@SwiadomyPodpis.pl containing:

8.2.1. The details of the User submitting the complaint;

8.2.2. A brief description of the issues raised, together with any supporting explanation or evidence (screenshots, printouts, etc.);

8.2.3. The User's proposed method of resolving the reported issues.

8.3. If a complaint does not contain the elements specified in Section 8.2, the User shall be requested by email to provide the missing information. The Operator shall inform the User of the outcome of the complaint within 14 days from the date on which a complete complaint is properly submitted. If the complaint is rejected, the response shall include the reasons for the rejection and information about the User's rights regarding further pursuit of their claims.

8.4. Failure to consider a complaint within the period specified in paragraph 2 shall mean that the Operator accepts the complaint as justified in principle.

8.5. Within 7 days of receiving the Operator's response, the User shall indicate whether they accept the Operator's proposed method of resolving a complaint that has been found justified.

8.6. The complaints procedure shall be considered concluded:

8.6.1. When the complaint is accepted and the User agrees to the Operator's proposed method of remedying the identified deficiencies or their consequences;

8.6.2. Upon the unsuccessful expiry of the period referred to in paragraph 2;

8.6.3. If the User declares, within the period specified in Section 8.5, that they do not accept the Service Provider's proposal for resolving an accepted complaint;

8.6.4. If the Operator refuses to accept the complaint.

8.7. In addition to the complaints procedure, the User retains any claims arising under statutory warranty provisions and general legal principles, subject to the reservation set out in Section 7.2.8.

9. Personal Data 
9.1. By entering into the Agreement, the User acknowledges that their personal data provided to the Operator will be processed by the Operator as the data controller solely for the proper performance of the ordered Service and for assessing User satisfaction, as necessary to ensure the proper provision of the Service. The User acknowledges that they have the right to access and correct their personal data and that providing personal data is voluntary but necessary to use the Service.

9.2. The User's personal data is stored by the Operator at Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen, Germany, registered with the Local Court (Amtsgericht) in Ansbach under HRB 6089, DE 812871812. The data processing centre hosting the Website is located within the European Economic Area (EEA).

9.3. The Operator undertakes to delete the User's collected personal data promptly after the expiry of the limitation period for any claims related to the performance of the Service.

9.4. The User has the right to request the deletion of their personal data. Requests for the deletion of personal data should be submitted to the Operator using the complaints procedure.

10. Final Provisions 
10.1. These Terms of Service enter into force on the date of their publication on the Website and form an integral part of the Agreement for the provision of the Service.

10.2. Amendments to these Terms of Service shall enter into force upon their publication on the Website in a manner that allows Users to become familiar with them. By accepting these Terms of Service, the User agrees that the Operator may amend them unilaterally. The User undertakes to check whether the Terms of Service have been amended before each use of the Website.